Browser-based calling
Look for a straightforward interface for making and managing calls without constantly switching applications.
Buyer guide · Twilio softphone
Best Twilio Softphone for Chrome: What to Look For
Choosing the right Twilio softphone can make everyday business calling easier. Whether you handle sales calls, customer support, or outbound campaigns, the right Chrome extension can help you place calls, manage conversations, and reduce repetitive work.
A good Twilio softphone should be straightforward to configure, work with your Twilio setup, and offer the calling features your team actually needs. Compare the features, compatibility, privacy practices, and total cost before choosing a tool.
Twilio Auto Dialer & Softphone
What Is a Twilio Softphone?
A Twilio softphone is a software-based calling interface that uses Twilio communications infrastructure to support voice calls. A Chrome extension can bring calling controls into the browser and may offer features such as click-to-call, call history, SMS, and CRM workflows.
Third-party extensions are not automatically official Twilio products. Check each extension’s compatibility, permissions, privacy policy, pricing, and setup requirements before installing it.
What to Look for in the Best Twilio Softphone
Click-to-call
Click-to-call can help users initiate calls from supported webpages or contact records. Confirm which websites and workflows are supported.
Auto dialer and power dialer
For teams making frequent outbound calls, dialing tools may reduce manual work. Check contact upload limits, dialing controls, and call-outcome handling.
Incoming calls and call controls
If you receive customer calls, verify incoming-call notifications and supported controls such as answering, hold, and transfer.
SMS and call history
Messaging and call logs can help organize communications. Confirm what data is saved, where it is stored, and whether reporting or exports are available.
CRM compatibility
Check whether the extension supports your specific CRM and whether calls can be associated with the correct contact.
Security and account compatibility
Review permissions, privacy policy, credential handling, and the Twilio configuration required to use the extension.
Twilio Auto Dialer & Softphone by MyBroadcast
MyBroadcast offers a Chrome extension for users who want Twilio calling tools in their browser. It connects to your own Twilio account with your Account SID and Auth Token, which are stored locally in Chrome. Review the current Chrome Web Store listing and setup guide to confirm the latest supported features, account requirements, and permissions.
Capabilities in the current release include:
- Browser-based (WebRTC) calling and click-to-call
- Auto dialing and power dialing from a contact list
- SMS messaging with conversation history and delivery status
- Call history and call logs with search and filters
- Incoming calls in Chrome, plus mute, hold, and transfer controls
- CRM workflows with Zoho CRM, GoHighLevel, and custom webhooks
Feature checklist: how MyBroadcast compares
Use this checklist to evaluate any Twilio softphone you are considering. The MyBroadcast column reflects the current Chrome Web Store listing; test each feature against your own workflow before deciding.
| What to check | Why it matters | MyBroadcast |
|---|---|---|
| Browser calling | Calls without a desk phone or separate desktop app | Yes — WebRTC in Chrome |
| Uses your own Twilio account | Keep your numbers, Console, and Twilio billing | Yes — Account SID and Auth Token |
| Click-to-call | Start calls from websites and contact records | Yes |
| Auto / power dialer | Less manual dialing for outbound lists | Yes |
| Incoming calls | Answer customers in the browser | Yes, when your Twilio number routes to the extension |
| Hold, mute, transfer | Handle live calls without switching tools | Yes |
| SMS | Follow up by text from the same number | Yes — send, receive, history |
| Call history | Review past calls and activity | Yes — search and filter |
| CRM | Attach calls to the right contact | Zoho CRM, GoHighLevel, custom webhooks |
| Credential storage | Who can see your Twilio credentials | Stored locally in Chrome |
| Pricing | Total cost alongside Twilio usage | Freemium; 100 calls included for new users. Twilio usage billed separately |
Who Might Benefit?
The extension may suit sales representatives, support teams, and businesses that regularly place calls using Twilio and want calling tools closer to their browser-based work. The right fit depends on call volume, inbound-call needs, CRM requirements, and budget.
How to Choose the Right Option
Compare the calling experience, inbound-call support, dialing features, SMS capabilities, CRM compatibility, privacy practices, and total cost. Remember that an extension subscription or in-app purchase, where applicable, is separate from Twilio voice, phone-number, and messaging charges. See MyBroadcast pricing for current plans.
Frequently Asked Questions
What is the best Twilio softphone for Chrome?
The best option depends on your workflow, budget, required calling features, and CRM compatibility. Compare the available products and test the features you need.
Can I use a Chrome extension with my own Twilio account?
Some third-party extensions are designed to work with a user’s own Twilio account. Check the extension’s current documentation and setup requirements.
Is a Twilio softphone free?
Pricing varies by extension. Even if an extension is free, Twilio voice, phone-number, or messaging charges may apply separately.
What is the difference between a Twilio softphone and an auto dialer?
A softphone provides an interface for making or receiving calls. An auto dialer automates some steps in placing outbound calls. Some products combine both capabilities.
Does every Twilio softphone support CRM integration?
No. CRM integrations vary by product. Verify compatibility with your specific CRM before choosing an extension.
Explore the MyBroadcast Chrome Extension
Explore the current features, setup instructions, and compatibility details for MyBroadcast’s Twilio Chrome extension to decide whether it fits your calling workflow.